That is not random error. Random error you can not modify your experiment to adjust for; this can be adjusted for.
. in the end u're relying on the human sense of sight in the end, which itself should qualify as a random error. the steps that you listed as improvements could probably reduce the error, but not eliminate it.
I agree that using the human eye to notice the end point would fall under random error. However, he said "the end point of the titration was hard to spot". That is mostly systematic; with some random error thrown on top.
I say mostly because there are a tremendous number of things that can be done to reduce that indecisiveness of the end of titration before then factor of the human eye takes place.
Or you could just UV-Vis your sample and rule out the eye all together!
But with the above said, the answer to his question, I would still say systematic. As based on basic chemistry there are 100's of things that can be adjusted to improve an indicator endpoint color-change titration accuracy. And based off of personal experience and general chemistry knowledge, those will have much more sever effects on the error before the human eye factor comes into play, in my opinion (unless you happen to be color blind).