It depends on the conformation of the substituants.
Let's take an example: cisplatin Pt(Cl)
2(NH
3)
2 http://en.wikipedia.org/wiki/CisplatinIf the two chlorine atoms are next to each other (as it is for cisplatin), then the complex is polar. The Cl atoms draw some of the electrons towards them
there is unbalance between the charges. The complex is polar.
If the two chlorine atoms are on opposite side of the platinum, then the complex is not polarized. The effect from one Cl is balanced by the effect from the other Cl. There is symmetry between the electrical charges. And similarly for the effects from the nitrogen atoms.