I ordered and received ~$300 of glassware from them recently. Their response time was quite quick. However, they do say on their site that they contract to the government, so all government orders take priority. I.e. if there's a big government order, expect delays. I have not had the opportunity to inspect/use the glassware yet, but I'll let you know when I do. The glassware was exceedingly well wrapped (individually) however.