Can you show how you are getting this wrong answer?
Also, solving the second question might be easier. Consider this: it takes 13.6 eV to ionize an electron in the ground state. If it takes only 10.20 eV to ionize a particular electron, what is this electron's energy relative to the ground state? You can also think of it this way. To ionize an electron, you could do it all at once by applying 13.6 eV or you could apply 13.6 eV it in two steps. Lets say you apply X amount of energy to excite the electron to a level n. Then you apply 10.20 eV to ionize the electron. How would you find X?