All of our ban triggers are shown below. I don't see how that address could be banned. Try telling her to reset her cookies.
24.202.198.* full_ban_054 0
24.202.198.* full_ban_053 0
59.44.176.100-103 full_ban_125 0
59.58.*.* full_ban_089 0
59.58.139.201 full_ban_005 0
60.176.*.* full_ban_086 1
60.177.*.* full_ban_088 0
61.50.128-255.* full_ban_041 0
61.55.*.* full_ban_105 7
62.103.135.* full_ban_001 0
62.141.48-55.* full_ban_116 83
63.144.61.160-191 full_ban_126 42
64.198.80-87.* full_ban_122 1
64.246.0-63.* full_ban_033 0
66.36.224-255.* full_ban_073 0
66.36.229.205 full_ban_072 0
66.232.96-127.* Ipatiplakat 847
66.255.192-223.* full_ban_107 4
67.82.96-103.* El Salvador 4
68.46.227.57 full_ban_021 0
68.75.233.32-39 full_ban_112 3
68.79.142.84 cannot_post_002 0
68.118.96-111.* full_ban_050 0
68.122.36.10 cs2 3
68.197.160-191.* Jonathan Dipset 12
69.65.100.189 full_ban_077 0
69.217.129.71 cannot_post_003 0
70.131.81.138 cannot_post_001 0
70.238.109.0-63 full_ban_100 1
80.188.149.* full_ban_093 0
80.195.0-31.* full_ban_099 10
80.254.3.* full_ban_058 0
81.10.0-127.* full_ban_111 11
81.94.16-31.* full_ban_078 0
82.128.0-127.* mushli10 11
83.167.96-127.* full_ban_032 0
83.170.96-111.* TedLauzon 10
83.211.*.* full_ban_130 2
83.222.3.203 full_ban_090 0
84.19.176-191.* full_ban_031 0
85.12.0-63.* full_ban_029 0
85.75.67.* full_ban_051 0
85.75.79.* full_ban_049 0
85.75.255.* full_ban_071 0
85.100.224-231.* full_ban_067 0
85.196.15.* full_ban_003 0
85.214.16-139.* full_ban_095 202
85.217.192-255.* full_ban_061 0
85.249.160.* full_ban_052 0
86.57.144-159.* full_ban_068 0
87.203.*.* full_ban_004 24
87.244.16-19.* full_ban_081 0
87.248.164.* full_ban_044 0
87.248.167.* full_ban_104 14
88.226.104.75 full_ban_102 0
89.149.202.* uropian 19
121.*.*.* HEBEIHANDAN 673
124.29.192-255.* full_ban_092 11
125.126.128-255.* stevenhe 2
134.226.187.* full_ban_056 0
162.230.206.92 full_ban_034 0
163.27.117.193 full_ban_076 0
172.191.202.77 full_ban_028 0
190.16.*.* full_ban_121 16
193.92.25.* full_ban_002 0
193.92.253.* cannot_post_004 1
195.2.114.0-31 full_ban_083 105
195.49.188-191.* full_ban_066 0
195.53.125.135 yacine1975 4
195.97.24.* full_ban_046 0
195.122.194.192-223 full_ban_064 0
195.131.212-214.* full_ban_080 0
195.137.100-109.* full_ban_094 2
195.242.208.60 cs1 52
196.218.0-63.* full_ban_110 9
196.218.64-127.* full_ban_113 29
196.218.128-191.* full_ban_109 21
196.219.128-159.* full_ban_127 9
196.219.160-191.* full_ban_119 1
196.220.10.0-7 full_ban_098 2
198.68.16.32-47 full_ban_128 1
200.107.32-63.* full_ban_055 0
200.153.54.199 full_ban_103 7
201.24.*.* full_ban_120 22
201.29.117.200 full_ban_123 0
201.42-43.*.* full_ban_096 29
201.199.61.* full_ban_087 0
201.247.128-160.* full_ban_048 0
201.252.175.* full_ban_106 0
201.252.212-217.* full_ban_059 0
202.65.128-159.* full_ban_085 13
202.166.160-175.* full_ban_114 2
202.166.160-175.* full_ban_108 2
203.84.160-191.* jazzzby 78
203.87.128-255.* Peter_Lero 575
203.111.224-239.* marian 125
203.121.64-127.* full_ban_082 64
203.131.148.120-127 full_ban_040 0
203.200.180.226 full_ban_022 0
207.180.128-191.* full_ban_042 0
221.215.26.182 full_ban_026 1
222.76.203.140 full_ban_009 0
64.86.67.189 full_ban_008 0
66.199.247.34 full_ban_023 0
c-24-18-10-46.hsd1.mn.comcast.net full_ban_045 0
c-68-36-170-111.hsd1.nj.comcast.net full_ban_017 0
DNS.NovaHosting.org full_ban_020 0
sym.gdsz.cncnet.net full_ban_006 2