Dear tozlj525,
I am not familiar with this particular instrument, however some general thoughts for an EI source would be,
(1) is the multiplier ON (or dead or dying) ??
(2) does the electron beam from the filament pass through a small aperture to intersect the sample cloud, and is the aperture blocked /misaligned ??; is there a repeller behind the filament ?? is the filament touching the repeller ??
(3) is the filament misaligned ??
(4) even if correctly aligned, filaments have been known to sag and therefore fall below the aperture.
(5) is the trap clean ??
(6) if the multiplier is OK, suggest that you remove source and first give it a VERY careful visual inspection. Then use a multimeter to make sure that (a) the filament is continuous from post to post, (b) there are no short circuits.
Loss of sensitivity usually comes down to a source contamination issue or an incorrectly assembled source, as referred to above.
You may also have a power-supply board issue, which is beyond my skill-set.
Good luck with this---and please let us know the outcome.
Motoball