What determines how long you spend trying to get a license at the Department of Motor Vehicles? Filling out the form? Having the person behind the desk look at your paperwork? Getting your picture taken? Or standing in line behind 300 people all trying to get the same thing done?
When you tell your boss, "I'm taking ___hours off to go get my driver's license renewed", what is determining how many hours you need?
How about applying for a passport? Why does it take six weeks to arrive? What would be the rate determining step of that process? Downloading the form from the computer? Filling it out? Taking it in to the post office? Opening the envelope when it arrives back at your house? Or the five and one-half weeks it sits in the State Department, waiting to reach the top of somebody's inbox?