not sure i'm following...
sounds like - you perform the reduction, which doesn't go to completion - hence you see 2 spots... is one of the spots from the starting material?
You may need to use a rather large excess of NaBH4 because the boron may coordinate to the hydroxyl groups - I'm not sure though as I don't really do much of this sort of thing.
Are you quenching the reaction properly in order to get the actual alcohol - something like 1M HCl would probably be appropriate...
So if you're doing these things and you column out the alcohol, and it's one spot off the column, then the problem doesn't lie with the actual reaction - it lies in the isolation. i.e. if the compound you are removing the solvent from is one spot on TLC, then once you've removed the solvent it becomes 3 spots - your problem is not in the use of NaBH4 !
You could try keeping the temperature low when using the rotary evaporater - don't heat it or maybe even use an ice bath...
Finally, NaH is not reducing agent, it's a strong base so it won't work for this reduction.