Caller: Hi…my name is and I am calling from….I am the …..CHEMIST…..
Tech: How can I help you, ma’am?
Caller: I called yesterday because I needed help with my column. I am testing for anions and my retention times are quicker then they used to be.
ANALYZING SENTENCE…she is testing for anions…..has to be </= B.S. RTs are “QUICKER THEN THEY USED TO BE.” OK!!!!!!we have half a deck here!!!!!!!!!!!!!Tech: Yes, Ma’am…..
Caller: Anyway I did the 80% acetonitrile/20% water cleaning. We decided I should use that.
WE DECIDED? UUUUMMMHMMMMM …non ionic and hydrophobic contamination?? Not likely...HOW THE HELL DID SHE FIGURE THAT OUT? Answer-she did NOT…….Tech; OK, ma’am, then you indicated to the person you spoke with that the material you work with is hydrophobic? You eliminated the fact that your sample may contain anything ionic or hydrophilic?
Caller: UM, yeah I guess so. Yes, we did not go down that path. There are no metals. I analyze anions.
UH OH…I guess so?…..not PROACTIVE thinking…..An she is so proud she can say ANIONS….OK she is clueless….other guy got her off the phone…Well, now I will do it permanently!!!!!!!!!!!!!!!!!!! LET ME LEAD YOUR DA RIGHT DOWN THAT PATH….Caller: Well, I did the cleaning and the retention times are better but still not like they were.
BETTER but NOT BACK TO NORMAL…NOT FIXED YET…MY BAD....give it a few minutes....Tech: Ma’am how old is the column set?
Caller: About 1 or 2 years old.
JFC…ABOUT 1-2 Years Old…..OK big difference there…365 days+ use difference….OMG…1 or 2 years. Most CHEMISTS keep a record of the dates columns are put into service…What am I saying……!!!!!!!!!!!!!!Tech: Ma’am, what is the matrix of your samples?
OMG-said MATRIX...she is thinking of the MOVIE...MY BAD!!!!! Fair is Fair...You confuse me ....I will make sure you never find your way put of the maze...HAHACaller: What? I don’t know what you mean.
OK first truth I have heard so far……………Tech: Where do your samples come from?
Caller: From a jar. I make them from a jar.
AAAHHHHH….now we are getting somewhere…DANGER… DANGER …WILL ROBINSON….DANGER!!!!!!Tech: Ma’am what is the origin of the samples? Where do you samples come from? Are they water samples, soil samples, etc?
Caller: Well, I do them. I make them. I take them out of the bottle and mix them with water.
OK… OH I’V GOT THIS ONE NAILED…..she has alkali metals all over the column…….she has ionic and hydrophilic low valence contamination. I will keep all that a secret from her…might just put that tiny brain into a coma…………Tech: Ma’am, so they are from a bottle? Do they come from small amber colored bottles?
Caller: Yes.
Tech: So are they _ _ _ _ _ _ standards? Are you just running what are called standards? Who makes what comes in the jar???
Caller: They are Sigma Aldrich.
AHHHH YES…alkali metal salts…Aldrich….2 days she has called for 2 days…she cannot read the cleaning section…she has no idea what hydrophilic or hydrophobic means….and she does not have the fortitude to look that up…..!!!!!!!!!!!!!!!!!!! OMG how didTech: Ma’am, what is the matrix of the samples in the bottles…are they solids, liquids….?
OMG-said MATRIX...she is thinking of the MOVIE...MY BAD!!!!! Well, You know they say 3 is a charm...RIGHT!!!!! And you thought learning Spanish or French as a second language would be tough...TRY THIS...WHAT LANGUAGE IS THIS?? Learning Russian would be easier than this..[/b] Chem I, Chem I...remember Chem I..
Caller: They are solids. I am testing for anions. there aren't any metals.
Tech: Ma’am, I got that…can you read me the label on the bottle. I am trying to find out if you have possible metal contamination on the column….
LA LA LA ...Almost there...
Caller: I do not have the bottle here by the phone. But there are no metals. I am analyzing anions.
Tech: Ma’am, can you tell me if you can remember any of the names on any those bottles?
LA LA TRA LA LA LA LA....
Caller: Well, there is lithium sulfate and sodium nitrate…and potassium chloride.
OMFG….
Tech: Ma’am those are alkali metal salts. They are Group I metal salts…
DING DING.... DING DING...….!!!!!!!! BEEP BEEP BEEP BEEP….!!!!!!!!!!!!!!!!!!! I MEAN HELLO….I am the blonde in this conversation…..
Caller: OH...I Guess - He He He YEAH OH RIGHT!!!!!!!!!!!!!!
OMG She had an EPIPHANY-OH RIGHT MY ASS….You all so better hope she has nothing to do with making anything anyone you know ingests…OH OH OH MY EARS….Oh and everyone just lovin this call…laughing...HOWLING!!!!!!!!!!!!!!!
Tech: Ma’am, those are alkali metal salts. The cations are alkali metals; and, they are low valence and hydrophilic. Please do a cleaning for hydrophilic contamination of low valence. Use 10x the eluent concentration to remove the alkali metals from the column. Then I want you to do a 1-3 M HCl cleaning (SAFETY VALVE FOR THE HIGH VALENCE SHE HAS NOT TOLD ME ABOUT……)…and NO I am NOT going there!!!!!!!!!!!!!!!!!!!!!!!!!!
Now let me go KILL the dude who told her hydrophobic…and gave her the OPPORTUNITY TO CALL ME!!!!!!!!!!!!!
CALL ME.....CALL ME NOT...CALL ME...CALL ME NOT!!!!!!!!!!!!!!!!!!!!!!
Good thing they came up with that melt-in-your mouth migraine medication....Just one hitch...I AM AFRAID TO TAKE IT!!!!!!!!!! I MIGHT NOT SURVIVE IT!!!!!!!!!!!!!!!!!!!!!!