Briefly, the crystal has ended, at the edge of the crystal. Why has it ended? What are the actual atoms at the edges? That I don't know. The simple explanation given is that there aren't always 6 atoms, surrounded by 6 other atoms, but instead flaws, caused by inclusions, that eventually add up to a flawless surface, that terminates. It's hard to understand, but every crystal, must do this, or none of them would ever end.