curiouscat: I minimized any effects from the contact angle by using a fairly small tube as a measurement vessel. It forces the capillary to stand up for the most part. It's hard for me to tell whether the DI water is giving the right result as I'm never totally sure what the bore of the capillary tube is (too small to measure, and naturally VWR is completely unresponsive when I try to ask).
I have to assume the stalagmometer is close to correct as it's the way surface tension has been measured here for decades. I don't necessarily need it to be correct though. Because this is an established operation, we know how much wetter to add when we get a result from the stalaglmometer; we don't need an absolute answer, just a relative answer. The only reason I'm doing this is to try and make it easier for the technicians to operate. With the stalagmometer, they have problems with bubbles getting in the tube, which forces a complete restart. To do the measurement they also have to count drops of plating solution, anywhere between 50-80 drops each test which, considering this is a production facility with a lot going on, can be pretty easy to lose count of. This system I've come up with just requires them to drop in a capillary tube and read a measurement, so it's much simpler. I just can't get the two results to be consistently close together.
fledarmus: Unfortunately, it appears it is more random than systematic. About 1 out of every 3 measurements is significatly off; the other 2 are at least reasonably close or often dead-on. I don't think I can really come up with a correction factor that would rectify the number problems. Granted, testing so far is limited because we only test surface tension once a week for each tank so a systematic error could present itself I suppose, but I'm not exactly confident that will happen.