Your update of info. is good. Initially, let's disregard considerations of HPLC separation, just focus on flow-injection analysis (FIA).
1) Since you get better sensitivity in -ve mode, you should go to using the same mobile phase as the solution in which the analyte is dissolved. You want -ve ions, so no acid additives !!
2) Just for set-up purposes using flow-injection analysis as you are at the moment, can you acquire data in the continuum mode where each scan is loaded into the same box ?? In other words you get only a single scan from each sample injection. This will let you see the isotopic ratios quite clearly.
3) ESI proceeds more readily with a solvent system of low surface tension (MeOH/H2O, 90:10 v/v) than one with a high surface tension (MeOH/H2O, 10:90 v/v). Can you include some MeOH (as much as you can without causing precipitation) in your mobile phase for these scouting expts ?? The fact that you are running in a purely aq. mobile phase (no organic component) is consistent with my thoughts regarding the signal drop-out. Water has a very high surface tension and does not want to fission down to a cascade of increasingly smaller droplets in a smooth fashion. Much more of a pop/splatter type of thing.
4) Set up to do FIA, with modified conditions as above. Drop the flow rate to 10-20 uL/min, and tune the ESI/source parameters whilst observing the signal intensity and peak shape.
5) when you are satisfied with (4), go to HPLC if you need separation of a mixture.
If you need identification, then full-scan is required; but, as BabcockHall points out, maximum sensitivity is achieved by selected ion monitoring.
Good Luck tomorrow; let us all know how it goes.